FAQ

Returns/ Refund Policy

We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!

Poor Boys Sports: 

2 German Hill Rd.

Baltimore, Md.21222

Please allow 5-­7 business days for the refund to be processed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

Where do you ship from?

Baltimore, Maryland

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Total weight of package
  • Selected shipping method

All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

How long does shipping take?

Our hours of operation for shipping are Monday through Saturday, 9 a.m. to 3 p.m. E.S.T., excluding Sunday and major USA holidays. Orders will ship 1­-4 business day after you order.

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:

  • First Class: 5-8 Business Days
  • Priority Mail: 7-10 Business Days 

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder.

 I couldn't find the answer I'm looking for here, what do I do now?

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to websales@poorboys.net Or call 410-288-1602. Our hours of operation for customer service are Monday through Saturday, 9a.m. to 7p.m EST. Excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response.